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Discover The Willow Collection of Natural Skincare

Willow Natural Skincare Return and Refund Policy

Refund and Returns Policy Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Eligible items include home fragrance products but must be returned according to the above terms.

Several types of goods are exempt from being returned. Skincare items cannot be returned for hygiene reasons. This does not affect your statuary rights.

We will not refund your original postage

We will not cover the cost of the return. The cost of the return must be occurred by the customer.

To complete your return, we require the following:

Your order number and the date of purchase
Description of the fault and a photograph of the fault i.e. damaged on receipt evidence.
You are required to inform us that you wish to return the item within 7 days of the date of delivery.
You will be required to fill in the returns form and email it to us at contact@willownaturalskincare..co.uk

There are certain situations where only partial refunds are granted:

Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@willownaturalskincare.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@willownaturalskincare.co.uk and send your item to: Willow Natural Skincare C/O A Little Indulgence, 82 Oak Tree Road, Tilehurst, Reading, Berkshire, RG31 6JY, United Kingdom

SHIPPING RETURNS

To return your product, you should mail your product to: Willow Natural Skincare, C/O A Little Indulgence, 82 Oak Tree Road, Tilehurst, Reading, Berkshire, RG31 6JY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.